Privacy Policy
How we collect, use, and protect your information when you visit our website, request an estimate, or communicate with us about a concrete project.
Overview
Your Privacy Matters To Us
Colin Concrete Des Moines (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit a form, request an estimate, schedule an appointment, approve an estimate or invoice, communicate with us, or receive automated text messages or emails.
By using our website, services, or providing your information, you agree to this Privacy Policy.
Table of Contents
- 1.Information We Collect
- 2.How We Use Your Information
- 3.SMS/Text Message Disclosure
- 4.Email Communication Disclosure
- 5.Payment Information Security
- 6.Sharing Your Information
- 7.Data Storage & Protection
- 8.Your Rights
- 9.Opt-Out Options
- 10.Third-Party Links
- 11.Children’s Privacy
- 12.Changes To This Policy
- 13.Contact Information
Information We Collect
We may collect the following types of information when you interact with our website, request an estimate, or work with us on a concrete project.
A. Personal Information
- Name
- Email address
- Phone number
- Home or job site address
- Project details
- Photos or descriptions submitted
- Appointment times
- Invoice or payment information (processed securely through Stripe)
B. Automatically Collected Information
Our website and CRM systems may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and tracking data
- Form submission history
- Appointment activity
C. Communications
We store records of:
- Emails
- SMS messages
- Phone call logs
- Voicemails
- Automated system messages
- Estimate approvals
- Project-related conversations
How We Use Your Information
A. Provide And Improve Our Services
- Prepare and deliver concrete project estimates
- Schedule on-site appointments
- Manage projects and crews
- Communicate updates
- Process payments
- Deliver invoices
- Improve our services and website
B. Send Automated Messages (Consent-Based)
By submitting your information, you consent to receiving:
- Appointment confirmations
- Estimate reminders
- Proposal follow-ups
- Payment reminders
- Project updates
- Review requests
- Customer service messages
- Safety or preparation instructions
These may be delivered through SMS/text messages, email, automated voice alerts, or CRM-based notifications. You may opt out at any time.
SMS/Text Message Disclosure (TCPA Compliance)
By submitting your phone number, you agree that:
- You may receive automated texts for service-related purposes
- Message frequency may vary
- Message and data rates may apply
- You can opt out at any time by replying STOP
- Consent is not a condition of purchase
This disclosure is required for compliance with the Telephone Consumer Protection Act (TCPA).
Email Communication Disclosure (CAN-SPAM Compliance)
By providing your email, you agree that we may send:
- Appointment confirmations
- Estimate and proposal messages
- Invoices and payment updates
- Customer service messages
- Review requests
Each email includes an unsubscribe link.
Payment Information Security
Payments are processed securely through Stripe or QuickBooks, which are PCI-DSS compliant payment processors. We do not store your full payment details on our servers.
We may store the following payment-related information:
- Invoice totals
- Payment status (paid or unpaid)
- Transaction IDs
- Payment method type (card, ACH)
Sharing Your Information
We do not sell your information. We may share data only with:
- Service providers (such as Stripe, Google, and GoHighLevel CRM)
- Scheduling systems
- Project management tools
- Compliance or legal authorities when required
All data is used solely to operate and improve our services.
Data Storage & Protection
We use secure systems including SSL encryption, password protection, and cloud-based backups to safeguard your information.
We retain data for:
- Legal compliance
- Warranty purposes
- Accounting and tax documentation
- Project history
- Service quality improvement
Your Rights
You may request the following at any time:
- Access to your data
- Correction of inaccurate data
- Deletion of your data
- Opt-out from automated messaging
- Limitations on how your data is used
Send any privacy-related requests to Info@colinconcretedesmoines.com.
Opt-Out Options
Text Messages
Reply STOP to unsubscribe from automated SMS at any time.
Emails
Click the Unsubscribe link at the bottom of any email.
Phone Calls Or Notifications
Contact us directly at 515-320-8883 to update your communication preferences.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policy of any third-party website before submitting information through it.
Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect information from children. If you believe a child has submitted information through our website, please contact us so we can remove it.
Changes To This Privacy Policy
We may update this policy from time to time. The “Last Updated” date at the top of this page will reflect the most recent changes. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Information
Questions about this Privacy Policy or your data? Reach out using any of the methods below.
Colin Concrete Des Moines
Questions Or Concerns?
We’re Here To Help
Reach out anytime with privacy questions, data requests, or to update your communication preferences.